Customer Service


Wesson Energy Customer Support

There For You 24/7

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With more than 80 years of experience as a Connecticut energy company, we provide our best to meet your energy needs and address your concerns in a way that is reliable, knowledgeable and professional.

If you have any questions or concerns about your account, equipment or your home energy solutions, give us a call. Wesson Energy has three locations to provide you with responsive local service.

Emergency Service 24/7

In an emergency or an after-hours (Monday-Friday 5pm-8am, Saturday or Sunday) situation, you can always call our Waterbury office. Whatever your situation, a customer service representative will be available to help you.

203.756.7041

Customer Service

Monday-Friday 8am-5pm

203-756-7041

Address

165 Railroad Hill Street, Waterbury, CT 06708

Mailing Address

P.O. Box 2127

Waterbury, Connecticut 06722


Commonly Asked Customer Service Questions

Here are answers to some of the customer service questions that we hear most often.

How do I access my account online?

Log into My Account and follow the steps to set up access. If you have any questions, call one of our customer service representatives.

Do you service my area?

Our service area covers the following Connecticut towns:

Ansonia, Beacon Falls, Bethany, Bethlehem, Bristol, Cheshire, Derby, Goshen (South of Rt. 4), Harwinton, Litchfield, Meriden, Middlebury, Morris, Naugatuck, New Britain, New Hartford, Newton, Oxford, Plainville, Plymouth, Prospect, Roxbury, Seymour, Southbury, Southington, Thomaston, Torrington, Washington, Waterbury, Watertown, Winchester, Wolcott, Woodbridge, and Woodbury.

What type of payment options do you have?

We have several options, including SmartPay, online payments and recurring automatic payments. One of our customer service representatives will be happy to set up a plan that works for you.

Do you install equipment?

We sell and install a full line of heating and cooling equipment. For a free estimate, please call your local office and ask for an equipment specialist or contact us

What is the whistling noise I hear when I get an oil delivery?

That’s the sound of the vent alarm. It signals to the delivery person that your tank has reached its filling capacity. If the delivery person cannot hear the alarm, he or she will make a note on your delivery ticket. If this happens, please call your local office immediately so a customer service representatives can schedule an appointment to get it fixed.

What can I do to help my delivery person?

  • If you have multiple fill locations, clearly identify what fills are for each delivery location.
  • Whenever possible, please make sure that there is a clear path to your fill location.
  • Remember that a delivery truck is much wider than a car. When clearing snow, please remember to plow wide enough for the delivery truck.
  • Secure all pets, for their safety and ours.

How many times can I safely push my heating oil tank’s reset button?

Just once. Pushing the reset button repeatedly will cause your firebox to flood. Unlike gas, heating oil unlike gas does not evaporate. If the unit does not start after the first time, please contact our office. One of our licensed technicians will come to fix the problem.

Do I need to be home to get an oil delivery?

You only need to be at home if your account is set up on COD and you need to be home to provide payment to the delivery person.

How do I become an automatic delivery customer so I don't have to worry about when to order oil?

First we need you to complete an application, click here to download and return to us.

I’m moving. How will this affect my account?

Give us a call. We’ll transfer or close your account, as appropriate. 203-756-7041

 

Save More
by Using Less

By evaluating and improving your home's efficiency, Wesson energy experts can save you 20-30% on annual heating

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