Generator FAQ

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Who is Generac?

Since 1959, Generac has been designing and manufacturing backup power generators for residential, commercial and industrial applications. They have grown to be the world’s largest provider of residential standby generators, selling five times as many generators as all of our competitors combined. Generac’s broad product line ranges in output from 800 watts to 9 megawatts, and are available through the industry’s largest network of independent generator dealers, retailers and wholesalers.

What is an automatic standby generator?

An automatic standby generator is a back up electrical system that operates whether you are home or away. Within seconds of an outage, it automatically supplies power directly to your home’s electrical circuit breaker box. After utility power returns, the generator shuts itself off and waits for the next outage. It operates on natural gas or liquid propane gas and sits outside just like a central air conditioning unit.

Why should I buy an automatic standby generator instead of a portable generator?

During a utility power outage, an automatic standby generator provides numerous advantages over a portable generator:

The American Red Cross recommends permanently installed standby generators as a safer way to provide backup power to a home than a portable generator.

With an automatic standby generator properly installed outside, your home is protected from deadly carbon monoxide poisoning that is a much greater risk with portable generators.

Running on the home’s natural gas or LP fuel supply, it is less expensive to run than gasoline and does not need to be refilled.

They start automatically within seconds of a power outage, and eliminate the need to haul a portable generator outside or run extension cords throughout your home.

They provide protection 24/7, whether you’re home or away, and they turn themselves off when utility power returns, so there is no need to monitor the unit during an outage.

What’s the advantage of an aluminum enclosure?

In addition to its sturdy galvanneal steel enclosure with RhinoCoat, Generac is one of the few companies to offer premium aluminum enclosures for its residential standby generators. Aluminum enclosures are naturally rust and corrosion resistant. For salt air or high humidity conditions, aluminum is highly recommended to ensure decades of worry free service.

How do I correctly size a generator for my home?

The most logical way to determine your needs is to envision your home without power. Some outages may be short in duration, while others could last for days or weeks. What would your family miss during an outage? Wesson Energy’s professionals can walk you through this process.

Can I install the generator myself?

For safety reasons and to ensure adherence to all local, state and national electrical codes, particularly for non pre-wired or larger systems, Generac recommends you use an authorized Generac dealer or licensed contractor.

Do they have to be maintained?

Yes, simple maintenance is required. All generators require periodic oil and filter changes to ensure maximum performance for years of reliable service. Wesson Energy also offers low cost annual maintenance plans for a worry-free ownership experience. Refer to the owner’s manual for routine maintenance procedures and schedules.

What happens if the generator gets overloaded?

Generac generators are equipped with overload protection. In the rare event of an overload, the generator’s circuit breaker will trip, disconnecting the unit from the load. Simply correct the overload and reset the breaker in the generator.

If I have a problem with my generator where do I go for help?

If Wesson Energy installed the unit, you should contact us directly at 203-756-7041.