Propane FAQSchedule Propane Delivery
Frequently asked questions about propane
What happens when I start propane service?
New propane accounts are set up on automatic scheduled delivery. Our automatic delivery system is designed to deliver propane to your tank every 30-45 days during the winter months. If you’re set up as a will-call customer, it’s your responsibility to call us when a delivery is needed. Please give us 72 hours notice, excluding weekends and holidays. We ask that you contact us when your tank gauge reaches no less than 30%.
How do I read my propane tank gauge?
We encourage all customers to familiarize themselves with their tank and equipment so they can help keep track of how much fuel they have. Propane tanks are filled to approximately 80% to allow for expansion of gas during periods of high temperatures. For example, a 120-gallon tank holds 96 gallons of propane at 80%. Keep in mind that the gauge is a general indicator of the fuel in the tank and can vary by as much as 10%.
Who owns my propane tank?
In most instances, Wesson Energy owns and maintains the tank and regulators at your home, so you never have to worry about maintenance or repair costs.
What do I do if I run out of propane?
We want our customers to enjoy propane’s benefits and the peace of mind of knowing that their propane system is in good working order. If your home runs out of gas, we will determine why you ran out of gas and make sure that your system does not have a leak before it is put back in to operation. If our delivery system results in an out-of-gas situation, we will accept the responsibility and verify that your system is leak-free at no charge. In situations that are not related to our delivery system, we will still verify that your system is leak-free, but there may be a charge for this service.
What do I do with my Wesson Energy propane account if I’m moving?
Please let us know in advance the date you wish to close or change your account. We encourage individuals who are selling their homes to call our office so we can provide your attorney with a tank reading at closing.
How will I be billed for Wesson Energy propane delivery?
When a propane delivery is made, a delivery invoice and a payment envelope will be left at your home. If you have not already paid the invoice by the end of the month, you will be mailed a statement. Finance charges will be applied on balances that remain unpaid 30 days from the date of delivery.
What are my Wesson Energy propane payment options?
Payments can be made at our office, by phone, by mail, or to the driver when a delivery is made. A payment plan is also available with approved credit. This plan runs a full year, allowing you to have a monthly payment amount that we determine by estimating your usage. The 12th month is a settlement month, in which any remaining balance must be paid in full. If you’re interested in our payment plan, please call our office during regular business hours.
Are there any other Wesson Energy propane service fees or termination policies I should know about?
Here are some factors that can result in additional fees.
- Finance charge. A finance charge will be assessed to your account for any balance that remains past due for 30 days.
- Regulatory fee. A small charge is added to each delivery. This charge helps Wesson Energy comply with state and federal regulations.
- Reconnection charge. A reconnection charge may be added for reconnecting service due to nonpayment.
- Service fee. A service fee will be assessed to your account for a returned check.
- Special delivery charge. A charge may be added if a delivery is off-route or after hours.
- Tank rent. Due to limited usage of gas, some accounts may be charged tank rent on an annual basis. Tank rental fees vary with different tank sizes.
- Service termination. Wesson Energy may disconnect service for hazardous conditions, unauthorized use of service, or nonpayment.
What if I plan to do any excavating or remodeling around my home?
Contact Wesson Energy to have your gas line marked. Not only is it dangerous to dig around underground utility and gas lines, but there may be fines and repair costs may if damage is done.
If you have other questions please contact us.
How can I get more information on propane?
Here are a few websites that can provide more information on propane: